Help & FAQ
How can we help?
Find quick answers about buying, selling, orders, delivery, returns, accounts and Auri.
Buying on AUCZI
Find the product you want, review the listing details, choose any available options and continue through checkout.
Yes. AUCZI is designed around one account that can be used for both buying and selling.
Selling on AUCZI
Create an AUCZI account and complete the seller setup. Once seller access is ready, you can begin creating listings.
Listings that need attention can be held for review so the seller can edit or remove the affected listing before it moves forward.
Orders & Payments
Signed-in users can manage their available order information from their AUCZI account.
Payment and payout information is shown within the seller account according to the payment methods and marketplace processes available on AUCZI.
Delivery & Returns
Review the applicable return information and your order details.
You can also read the AUCZI Return Policy.
Accounts
Use the available password recovery option. If you still need help, contact AUCZI Support.
Auri
Auri is AUCZI's marketplace assistant, being developed to help make buying and selling simpler.
Auri is intended to help answer questions using approved AUCZI information and guidance.
Still need help?
If you cannot find the answer you need, AUCZI Support is here to help.
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