AUCZI Privacy Policy

Last updated: 12 August 2026

AUCZI is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains what information we may collect when you use AUCZI, why we use it, and the choices and rights available to you.

1. Information we collect

Depending on how you use AUCZI, we may collect information such as:

• Your name, email address, telephone number and account information.
• Delivery, billing and contact information.
• Information you provide when creating or managing a seller account.
• Product listings, orders, returns, messages and marketplace activity.
• Payment and transaction-related information needed to process purchases and seller payouts.
• Information you provide when contacting AUCZI Support.
• Technical information such as device, browser, IP address and security logs.
• Cookie and similar technology information where applicable.

2. How we use your information

We may use personal information to:

• Create and manage AUCZI accounts.
• Enable buying and selling through the marketplace.
• Process and manage orders, payments, deliveries, returns and refunds.
• Provide seller tools and marketplace services.
• Provide customer support and respond to enquiries.
• Protect users and the marketplace against fraud, misuse and security threats.
• Meet legal, regulatory, accounting and compliance requirements.
• Improve AUCZI, our services and the marketplace experience.
• Send service messages and, where permitted, marketing communications.

3. Our lawful bases

Under UK data protection law, AUCZI must have a lawful reason for using personal information. Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to provide the AUCZI services you request.
• Legal obligation — where we need to comply with applicable law.
• Legitimate interests — where necessary to operate, secure and improve AUCZI, prevent fraud, support users and protect the marketplace, provided those interests are not overridden by your rights.
• Consent — where we ask for your permission for a particular use of your information.

4. Buyers and sellers

AUCZI operates a marketplace connecting buyers and sellers. Certain information may therefore need to be shared between marketplace participants where necessary to complete an order, arrange delivery, communicate about a transaction, manage a return or resolve a problem.

Users should only use information received through AUCZI for legitimate marketplace purposes.

5. Service providers

We may use trusted service providers to help operate AUCZI. These may include providers involved in areas such as hosting, payments, communications, delivery, analytics, fraud prevention, security and customer support.

We only share personal information where reasonably necessary for the relevant service, transaction, legal requirement or protection of AUCZI and its users.

6. Auri and marketplace assistance

Auri is AUCZI's marketplace assistant. Where Auri features are available, information may be processed to provide marketplace assistance, organise or improve product information, identify information requiring review and help users interact with AUCZI.

AUCZI will continue developing Auri carefully, with marketplace trust, privacy and user protection in mind.

7. Fraud prevention and marketplace safety

We may process account, transaction, listing, device and marketplace activity information where necessary to detect suspicious activity, prevent fraud, investigate misuse and protect buyers, sellers and AUCZI.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing marketplace services, maintaining transaction records, resolving disputes, preventing fraud and meeting legal or regulatory requirements.

Different types of information may therefore be kept for different periods.

9. International services

Some organisations that help us provide AUCZI services may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism.

10. Your privacy rights

Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict certain processing.
• Object to certain uses of your information.
• Request portability of certain information where applicable.
• Withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances and applicable law.

11. Cookies

AUCZI may use cookies and similar technologies to operate the website, maintain sessions, remember preferences, understand how the service is used and support security.

Further information will be available in the AUCZI Cookie Policy.

12. Keeping your information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

13. Changes to this Privacy Policy

We may update this Privacy Policy as AUCZI develops, our services change or legal requirements change. The latest version will be published on AUCZI with an updated date.

14. Contact us about privacy

If you have a question about this Privacy Policy or want to exercise a privacy right, please contact:

AUCZI Privacy
Email: support@auczi.com
United Kingdom

You can also use our Contact Support page.

15. Complaints

If you have concerns about how your personal information is handled, please contact AUCZI first so that we can try to resolve the matter.

You may also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.